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UNIVERSITY OF FLORIDA
PRINCIPLES OF MANAGEMENT IN ANIMAL SHELTERS
Andrea Montaño Hernandez, MVZ

360° Management:
Leading in
All Directions
What You Must Do
As a manager, you are at the center of your organization.
Effective leadership requires building relationships and trust in all directions, not just managing down.
Leadership is about influence, not position
YOUR 360° IMPACT
You lead in three directions


Lead Up
Build a strong relationship with your supervisor/leadership
Support organizational direction

Lead Across
Collaborate with peers and colleagues
Build trust and teamwork across departments

Lead Down
Guide and support direct reports and staff
Build trust and accountability within your team
WHAT TO DO NOW
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Engage with all roles in the organization (staff, peers, leadership, board, volunteers)
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Build connections and relationships across all levels
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Focus on influence, not title or position
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Leadership is not limited to position.
REFERENCES
Maxwell, J. (2005). The 360-Degree Leader: Developing Your Influence from Anywhere in the Organization.
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