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Attitude Over Aptitude

The Culture Alignment Tool

MANAGER RESPONSIBILITY 

In animal welfare settings, preventing bullying requires clear expectations, a strong culture, defined policies, and consistent action.

As a manager, you are responsible for setting the standard, creating a safe environment, and supporting a team working toward a shared mission of animal care.
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WHAT YOU WILL DO AS A MANAGER

1 Build a Culture of Respect

  • Model respectful and compassionate behavior
  • Promote shared organizational values and mission-driven goals
  • Ensure staff and volunteers feel valued, heard, and empowered to speak up
  • Reinforce that bullying does not align with animal welfare values or culture

2 Establish Clear Expectations & Policies

  • Define acceptable and unacceptable behavior

  • Communicate expectations during onboarding and training of staff and volunteers

  • Maintain a zero-tolerance approach to bullying

  • Ensure clear reporting and investigation procedures

  • Use policies and values to guide behavior in a passion-driven environment

3 Promote Open Communication & Psychological Safety

  • Encourage individuals to speak up and report concerns

  • Listen without defensiveness

  • Reinforce that feedback is valued and taken seriously

  • Create an environment where people feel safe contributing and raising issues

4 Address Bullying Immediately

  • Act promptly, directly, and clearly

  • Identify the behavior and explain the violation

  • Reinforce expectations and organizational values

  • Follow established policies and processes

5 Support Affected Individuals

  • Listen actively and validate their experience

  • Encourage open communication

  • Ensure a safe environment without retaliation

  • Reinforce that concerns are taken seriously

REFERENCES

Binion-Stewart, D. (n.d.). Organizational culture: Definition and impact. Best Friends Animal Society

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