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UNIVERSITY OF FLORIDA
PRINCIPLES OF MANAGEMENT IN ANIMAL SHELTERS
Andrea Montaño Hernandez, MVZ

Time Management: Who’s Got the Monkey?
Manager Control Tool for Workload & Delegation
THE CORE PROBLEM
When time is limited, you may become stressed, anxious, and frustrated, and this can affect your team.
This often happens because you take on problems that are not yours→ also known as “monkeys” (other people’s responsibilities)
What Is a “Monkey”
A monkey = a problem or task
When this happens, you take on subordinate-imposed time
It starts on a team member’s back
It transfers to you when you say:
“I’ll take care of it”
“I’ll get back to you”
The Result
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You run out of time
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Your team runs out of responsibility
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Stress and frustration increase
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You become a bottleneck
WHAT YOU WILL DO AS A MANAGER
1 Keep the Monkey with the Right Person
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Do not automatically take on problems
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Ensure the team member keeps responsibility
2 Define the Next Move
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Clarify: What is the next step? Who is responsible?
3 Set Follow-Up by Appointment
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Agree on a specific time to check progress
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Avoid vague follow-ups
4 Require Initiative
Encourage team members to:
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Recommend action
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Take action and report
If you take the monkey, you lose control of your time.
If you manage the monkey, you build accountability, efficiency, and a stronger team
REFERENCES
Oncken, W., & Wass, D (1999). Management Time: Who’s Got the Monkey? Harvard Business Review.
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